Dealing with a deluge of support tickets in the wee hours of the night is a nightmare for any support team. Waking up to a stream of alerts from users worldwide, the on-call sysadmin then spends hours manually resolving numerous service disruptions that impact customers in different time zones. But what if these issues could be addressed proactively, even before customers become aware of them? This is where the collaboration between Red Hat and Dynatrace shines by offering solutions that enable organizations to swiftly identify and rectify performance issues in real-time, thus eliminating the need for manual intervention with each incident.
For businesses in the midst of modernization and transformation, growth and change inevitably bring about new challenges. The introduction of new applications, mobile services, cloud services from hyperscalers, and upgraded infrastructure all contribute to a more complex IT environment. This complexity leads to problems like infrastructure sprawl, data inaccessibility, fragmented data, and the requirement for data to traverse multiple systems for analysis. As companies expand their services and embrace hybrid cloud models, they often face a decentralized application landscape, making monitoring and issue identification more challenging. Consequently, this results in a surge of IT tickets, necessitating recruitment and training of additional staff to manage the increased workload.
To mitigate these challenges and enhance system reliability and customer satisfaction, organizations must:
- Gain comprehensive insights into intricate hybrid environments
- Detect and address issues before they disrupt services or impact customer experience
- Minimize the generation of IT service tickets, particularly during off-peak hours, to expedite remediation processes and service recovery
The collaborative solutions from Red Hat and Dynatrace offer improved visibility into the entire IT landscape, scalability enhancements, automated issue resolution, and incident response capabilities, all of which contribute to faster time-to-market delivery. By leveraging Dynatrace’s observability tools and security analytics platform alongside Red Hat’s automation and container solutions, organizations can optimize their cloud-native operations for enhanced efficiency.
With comprehensive observability provided by Dynatrace across the software stack, operations teams can ensure the reliability and scalability of cloud-native applications running on Red Hat OpenShift without the need for constant manual monitoring. Automatic root cause analysis further aids in the automation of delivery pipelines and accelerates remediation processes during failures.
By harnessing software intelligence, observability, and continuous application security, organizations can delve into advanced AIOps, streamline automation processes, and deliver software faster with robust security features. The combination of Red Hat and Dynatrace solutions empowers businesses to tackle cloud-native and infrastructure challenges effectively, fostering innovation and simplifying the complexities of the cloud environment.
In upcoming segments of this blog series, we will delve deeper into how organizations are leveraging Dynatrace solutions in conjunction with Red Hat’s suite of automation and cloud offerings to overcome challenges, accelerate innovation, and streamline cloud operations.
