iFixit ends partnership with Samsung citing high costs, repair challenges, and trust issues as reasons.

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So what happened between them? Well, Kyle Wiens blames Samsung for a variety of reasons. The blog post even refers to their behavior as “miserly.” Wiens told TheVerge that people just weren’t buying Galaxy parts because A) they’re expensive and B) Galaxy phones are difficult to fix.

Let’s say, for example, you want to replace your smartphone’s battery. On the iPhone 11, this is really easy – you just buy the battery and the accompanying fix kit for $40, then follow the provided steps. Samsung doesn’t do this, though. Instead, the tech giant glues a Galaxy’s battery to a display and you can’t split them apart since it’s one solid unit. As a result, it’s expensive – replacing the battery on a Galaxy S22 requires you to pay almost $170. Then, to finish up repairs, users need to download the Self Repair Assistant, an app that isn’t available on the Google Play Store or Samsung’s own Galaxy Store despite what the manuals claim. We checked.

The end of the partnership comes with additional changes as well. Customers will no longer be limited to purchasing seven parts per three-month period, and can now buy however much they want at any given time. The repair manuals for Galaxy devices are staying on the website, but iFixit will no longer work with Samsung to write them or make in-house guides.

However, community members are invited to share what they know about repairing Galaxy hardware. As TheVerge points out though, this could mean manuals become “less detailed as a result.”

Wiens goes on to explain that Samsung prevented iFixit from helping local repair shops because of the seven-part limit. Additionally, they couldn’t get official components for new models like the Galaxy S23. All that support went towards Encompass.

iFixit attempted to engage with Samsung in good faith, but apparently, the feeling wasn’t mutual, so the partnership ended. Moving forward, the company says it plans to expand its Repair Hubs to introduce support for additional devices and enter new collaborations with third-party providers.

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