Embracing the benefits of ‘shadow IT’ alongside traditional IT: finding balance in light and dark

For tech and business leaders, shadow IT is not only a risk, but also an opportunity to take off the strain of IT departments. The possibility of adept workers identifying and resolving application issues relieves IT of the need to develop solutions and integrate them on an organizational level. Rather than bearing the burden of finding or building new solutions on their own, tech leaders can instead take a more strategic, supervisory role by overseeing how applications recommended by workers are integrated with existing enterprise architectures.

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